Director, Product Administration- Small Enterprise Financial institution job with Capital One

Middle 1 (19052), United States of America, McLean, Virginia

Director, Product Administration- Small Enterprise Financial institution

At Capital One, we predict massive and do massive issues. Once we began simply 25 years in the past, we pioneered using predictive modeling to individually personalize bank card gives, turning all the business on its head. As we have grown larger, we have discovered an increasing number of methods to make use of expertise, knowledge, and face-to-face conversations to grasp the human issues related to cash and funds.

In Capital One’s Small Enterprise Financial institution group, we’re obsessed with serving to Small Companies succeed. To additional that mission, we’re constructing a brand new affiliate servicing product crew from the bottom up. We’re on the lookout for a frontrunner that is equal components coach, visionary, and downside solver. You will be liable for main a crew of Product Managers, co-creating a imaginative and prescient for the longer term whereas getting broad stakeholder alignment, and guiding the crew to ship distinctive worth whereas pulling down all of the issues that gradual us down.

We’ll start our journey by going deep on how our prospects work together with our banking companies, and the place potential, figuring out areas of tedium and low-value interactions to automate: we need to give companies time again to construct their enterprise! Subsequent, a extremely collaborative crew of Designers, Builders, Product Managers, and Analysts will iterate their approach to studying what works (and extra importantly, what does not). However preserve the fraudsters in thoughts…you may have a hand in figuring out how we leverage knowledge & ML to develop insurance policies and processes that guarantee our prospects’ cash is protected.

On any given day within the Financial institution you may be:

  • Empowered. You will play a serious function in figuring out our buyer’s ache factors and translating that into the crew’s imaginative and prescient. You will lead a crew of product managers, working cross-functionally with design and tech, to find out one of the best method to assist get us there.
  • Studying consistently. This can be a difficult area on the intersection of latest expertise, shifting rules, and evolving buyer expectations. You will want to make sure we’re at all times on target.
  • Sharing overtly. Our tradition is one among transparency. Collaboration throughout a number of groups is a key to success. You will want to grasp their motivations, affect their roadmap, and study from their previous experiences.
  • Innovating relentlessly. Push massive change by beginning small, testing concepts, and studying your approach to outcomes. You will must be comfy conducting each massive (quantitative in-app check/management reads) and small (qualitative person analysis session) assessments.
  • Succeeding strategically. Remedy the correct downside, and have the boldness to cease work on the improper one. Develop massive by figuring out atomic worth, then refining the trail in direction of success.
  • Connecting creatively. This can be a arduous downside to resolve, so you may want to search out one of the best concepts from throughout the group. How do you could have an open and sincere dialogue on the trail ahead, disagree agreeably, after which transfer ahead collectively.

Here’s what you’ll carry to the desk:

  • Communicator: You possibly can talk complicated, typically technical, concepts clearly; your crew is aware of their priorities and why they’re doing what they’re doing. Perhaps you are an introvert, or possibly you are an extrovert, however no person accuses you of maintaining them out of the loop.
  • Curiosity: You ask why, you discover, and you are not afraid to blurt out your loopy thought. Fixing complicated issues is addictive and you like taking over new ones. You worth the range within the room.
  • Do-er: You could have a bias towards motion, you attempt issues, and you are not afraid to fail and study. You do not let good get in the way in which of fine. You do what must get carried out – “it isn’t my job” will not be in your vocabulary.
  • Imaginative and prescient: You will be main a crew of PMs on a multi-year mission to ship main buyer worth to Small Companies as they get better from COVID. You will must outline a imaginative and prescient for the longer term and encourage your crew to construct in direction of it.
  • Collaborator: You understand the correct individuals to work with for every mission. You possibly can rapidly get alignment with the important thing stakeholders whereas pushing ahead with out delays. You know the way to construct a community of friends and stakeholders to develop your sphere of affect.
  • Analytical: You are not petrified of numbers; as an alternative, you consider they assist illuminate the reality.
  • Teamwork: You know the way to encourage cross-functional groups to work collectively on delivering nice outcomes, and you may assist navigate the bumps and turns alongside the way in which.
  • Fearless: Large, undefined issues do not frighten you. You are in a position to dive proper in and put construction to them. You possibly can work at a tiny crack till you’ve got damaged open the entire nut. You’re comfy in saying no.
  • Technical: Whilst you will not be requested to jot down code, you possibly can converse cogently along with your builders and problem them when wanted.

Here’s what we’ll carry to the desk:

  • Aggressive wage (together with a really robust 401(ok) plan)
  • Wonderful medical and dental insurance coverage (and different well being advantages)
  • Celebrity product, design, knowledge and engineering leaders [previous roles at Paypal, Google, Revolut, Microsoft, Nike, etc]
  • Prime class engineering groups that you’ll lead and construct product with
  • Steady studying price range
  • Extremely supportive and “purchased in” management surroundings

Primary {Qualifications}:

  • No less than 4 years of expertise working with cross-functional groups to ship client experiences.
  • No less than 4 years of expertise engaged on the core product platforms that energy digital experiences
  • No less than 4 years of digital business expertise for shoppers
  • No less than 2 years individuals administration expertise
  • Bachelor’s Diploma or army expertise

Most well-liked {Qualifications}:

  • No less than 3 years of expertise with internet and client-side cellular platforms
  • No less than 2 years of expertise as a Product Proprietor in an Agile improvement course of
  • MBA

Right now, Capital One is not going to sponsor a brand new applicant for employment authorization for this place

No companies please. Capital One is an Equal Alternative Employer dedicated to variety and inclusion within the office. All certified candidates will obtain consideration for employment with out regard to intercourse, race, shade, age, nationwide origin, faith, bodily and psychological incapacity, genetic data, marital standing, sexual orientation, gender identification/project, citizenship, being pregnant or maternity, protected veteran standing, or another standing prohibited by relevant nationwide, federal, state or native regulation. Capital One promotes a drug-free office. Capital One will think about for employment certified candidates with a felony historical past in a fashion according to the necessities of relevant legal guidelines concerning felony background inquiries, together with, to the extent relevant, Article 23-A of the New York Correction Regulation; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Metropolis’s Honest Probability Act; Philadelphia’s Honest Prison Data Screening Act; and different relevant federal, state, and native legal guidelines and rules concerning felony background inquiries.

In case you have visited our web site in quest of data on employment alternatives or to use for a place, and also you require an lodging, please contact Capital One Recruiting at 1-800-304-9102 or through electronic mail at [email protected] . All data you present will likely be stored confidential and will likely be used solely to the extent required to supply wanted cheap lodging.

For technical help or questions on Capital One’s recruiting course of, please ship an electronic mail to [email protected]

Capital One doesn’t present, endorse nor assure and isn’t answerable for third-party merchandise, companies, academic instruments or different data out there by means of this website.

Capital One Monetary is made up of a number of totally different entities. Please word that any place posted in Canada is for Capital One Canada, any place posted in the UK is for Capital One Europe and any place posted within the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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